Frequently Asked Questions
Unsure what to expect in therapy? Check out some of our most frequently asked questions below. If you have a question that you don’t see the answer to please don’t hesitate to reach out.
- Fees and insurance
- Clinic policies
- Counselling specifics
Fees and insurance
What is the session fee?
Does my insurance cover the cost of sessions?
Do you offer reduced rate session fees?
Mendable Psychology offers a limited number of session fees at a reduced rate for individuals that do not have extended health insurance and demonstrate financial hardship. More information can be found on the Reduced Rate and Low Cost Counselling page.
Clinic policies
What is the cancellation and no show policy?
Your appointment time is reserved just for you. As such, we require 48 hours notice for any cancellations or changes to your appointment. Clients who provide less than 48 hours notice, or miss their appointment, will be charged a cancellation fee, which is the same cost as the full appointment fee. Please note that most insurance coverage does not pay for late cancellation and no show fees.
How long are sessions scheduled for?
Sessions are normally scheduled for 1 hour. This typically includes 50 minutes of therapy work and the last 10 minutes for closing the session, including scheduling future appointments, completing of billing, and clinician documentation following the session. Alternate appointment lengths (ie. 90 minute sessions) may be arranged, please discuss this with your therapist if you are interested in an alternate session length.
What if I need to reach my therapist outside of a session?
The therapy model that our office uses is not set up for emergent or crisis support. If you are seeking mental health crisis support outside of sessions you can contact the Alberta Mental Health Crisis Line. Scheduling, cancellations, and changes to appointments can be completed online or though email or phone. It is recommended to avoid using email for communications aside from scheduling due to potential confidentiality implications. Learn more about our Communications Policy.
Counselling and psychotherapy specifics
Is everything I share in therapy confidential?
Your privacy and confidentiality are crucial aspects of the counselling relationship. All information shared is confidential aside from a few specific circumstances which are required by law. These specific exceptions to this confidentiality, include:
If there is risk of imminent danger to myself or to another person
If there is a reasonable suspicion that a child or elder or any vulnerable person is being abused or neglected or is at risk of such abuse
If the court subpoenas information to be used in court
If there is a work related injury, including a psychological injury, WCB requires that the workplace injury is reported
How many sessions will I need to attend?
The short answer is, it depends. Counselling is intended to focus the specific goals that you would like to address, therefore the goals and your progress in therapy determine how long you can expect the treatment to take. Short-term therapy is considered around 6 sessions whereas longer term therapy may be spread out over months.
Does counselling with a psychologist actually work?
Evidence-based therapy treatments have been shown to be effective in treating a specific condition or concern.
What types of counselling do you offer?
The types of counselling offered depends on the mental health clinician you are working with and their areas of training and experience. To learn more about the specific clinician, see our Counselling Team page. For more information about the different types of evidence-based counselling see our Counselling Approaches page.
What types of concerns do your therapists treat?
Our work focuses mainly on anxiety, trauma, grief, depression, stress and burnout, and boundaries. For more information about what we treat, see our Services page.
Do you provide assessments?
Our practice focuses on counselling psychology treatment and does not provide formal assessments (ie. legal, psychoeducational, custody / parenting, or forensic).
Do you offer couples and family therapy?
At this time we do not provide couples therapy or family therapy.
