Frequently Asked Questions
About mental health therapy at Mendable Psychology
Fees and insurance
The session fee for a Registered Psychologist is $220.00 per one hour (50-60 minute) session as suggested by the Psychologists’ Association of Alberta 2023-2024 Recommended Fee Schedule.
The session fee for a Registered Provisional Psychologist is $200.00 per one hour (50-60 minute) session.
The session fee for a Practicum Student Therapist in our Affordable Therapy program is $60.00 per one hour (50 – 60 minute) session.
*Fees are also charged for additional documentation and report writing (ie. return to work reports, documentation for lawyers, insurance reports) and extended session lengths; these are billed at the same session rate, prorated based on length of time required to complete.
Yes, we do! Mendable Psychology offers our Affordable Therapy Edmonton program. This allows clients to work with a Practicum Student Therapist under the supervision of a Registered Psychologist. See details of the Affordable Therapy Edmonton program.
All details about insurance coverage and direct billing can be found on our Insurance Billing page
Clinic policies
Initial and follow-up sessions can be scheduled through our online booking system at mendable.janeapp.com
You can also contact the clinic directly through phone or text at 587-415-0850 or email [email protected]
Sessions are normally scheduled for 1 hour. This typically includes 50 minutes of therapy work and the last 10 minutes for closing the session, including scheduling future appointments, completing of billing, and clinician documentation following the session. Alternate appointment lengths (ie. 90 minute sessions) may be arranged, please discuss this with your therapist if you are interested in an alternate session length.
Your appointment time is reserved just for you. As such, we require 48 hours notice for any cancellations or changes to your appointment. Clients who provide less than 48 hours notice, or miss their appointment, will be charged a cancellation fee, which is the same cost as the full appointment fee. Please note that most insurance coverage does not pay for late cancellation and no show fees.
The therapy model that our office uses is not set up for emergent or crisis support. If you are seeking mental health crisis support outside of sessions you can contact the Alberta Mental Health Crisis Line. Scheduling, cancellations, and changes to appointments can be completed online or though email or phone. It is recommended to avoid using email for communications aside from scheduling due to potential confidentiality implications. Learn more about our Communications Policy.
Counselling and psychotherapy specifics
Your privacy and confidentiality are crucial aspects of the counselling relationship. All information shared is confidential aside from a few specific circumstances which are required by law. These specific exceptions to this confidentiality, include:
If there is risk of imminent danger to myself or to another person
If there is a reasonable suspicion that a child or elder or any vulnerable person is being abused or neglected or is at risk of such abuse
If the court subpoenas information to be used in court
If there is a work related injury, including a psychological injury, WCB requires that the workplace injury is reported
The short answer is, it depends. Counselling is intended to focus the specific goals that you would like to address, therefore the goals and your progress in therapy determine how long you can expect the treatment to take. Short-term therapy is considered around 6 sessions whereas longer term therapy may be spread out over months.
Evidence-based therapy treatments have been shown to be effective in treating a specific condition or concern.
The types of counselling offered depends on the mental health clinician you are working with and their areas of training and experience. To learn more about the specific clinician, see our Counselling Team page. For more information about the different types of evidence-based counselling see our Counselling Approaches page.
Yes, we offer virtual mental health therapy services through our secure online platform the Jane App. See our website page for all information related to online virtual therapy
Our work focuses mainly on anxiety, trauma, grief, depression, stress and burnout, and boundaries. For more information about what we treat, see our Services page.
Our practice focuses on counselling psychology treatment and does not provide formal assessments (ie. legal, psychoeducational, custody / parenting, or forensic).
At this time we do not provide couples therapy or family therapy.
