some of our

Frequently Asked Questions

You are welcome to self refer to access counselling and assessment services at Mendable. 

Currently we offer mental health counselling and psychoeducational assessments provided by a registered psychologist

Finding a good match between you and your therapist is important. If you are considering booking with a psychologist at Mendable for counselling you are invited to schedule a 10 minute phone consult to discuss what you are looking for help with and how we might be able to help or suggest an alternate referral. Consults can be booked by called 780-228-6250 or scheduled online here.

Session are typically scheduled for 50-60 minutes in length. Generally the appointment time is 50 minutes and the last ten minutes is used for scheduling future appointments, taking payment, and time spend by your psychologist documenting the details of the appointment. Alternate appointment lengths may be arranged as agreed upon by the psychologist and client, depending on what is most effective for the client. 

During the first counselling session we explore the basics of how therapy works and important considerations such as confidentiality. There are forms outlining consent for therapy that are typically completed during the initial appointment. Most importantly, we discuss what brings you to therapy, learn more about you, your mental health, and your history, and figure out what you would like to get out of attending therapy. 

Confidentiality is an essential element of counselling; it is the foundation upon which you can feel secure in opening up and being vulnerable with your therapist. There are, however, some limits to confidentiality and it is your right as a client to know and understand them. Firstly, if you discuss that you are at risk of imminently harming yourself or someone else, your psychologist is obligated by law to appropiately report this in order to help keep everyone safe. Secondly, if you discuss that a child (someone under the age of eighteen) or a vulnerable /or elderly person is being abused or neglected, everyone in Alberta is obligated by law to report this. Finally, if a psychologist is subpoenaed by the courts, the psychologist must provide to documents or testimony which are court ordered. There are also some other details about confidentiality that may be important to have your psychologist review with you depending on your particular circumstances, such as if the client is a minor or involves a work-related injury. 

The recommended fee schedule outset by the Alberta Psychological Association can be found here. We charge $175 per one hour session. If you have extended health benefits for psychology services through an insurance company we recommend checking with your insurance company to clarify your coverage prior to treatment. For individuals who do not have extended health coverage for psychology services and demonstrate financial need, there are a limited number of subsidized appointments available, please inquire with reception prior to booking if you are seeking subsidized counselling appointments. 

The time for each appointment is set aside for you and only you. Should you miss a scheduled appointment, the regular session fee will be charged. If you need to cancel an appointment,  24 hours notice is required in order to fill the appointment and avoid being charged a late cancellation fee of 50 percent of the booked appointment fee. 

Payment is due at the end of each session. We accept debit, all major credit cards, etransfer, and cash. 

If you have extended health benefit coverage for psychological services, you should be able to submit a claim and be reimbursed for the cost of therapy through your insurance. You will be issued a receipt with all necessary information to submit to your insurance company. It is helpful to review your coverage with your benefits company determine if you are covered for psychology services and up to what amount. 

Direct billing is also available for select insurance providers including Alberta Blue Cross, ASEBP, Canada Life (formerly Great West Life), Green Shield, and Non Insured Health Benefits (NIHB) for First Nations and Inuit individuals who are eligible to receive coverage through Health Canada. Please inquire with us if you are able to have your insurance provider billed directly. The client is ultimately responsible for the cost of appointments, and as such, a credit card may be required on file for any portion of the costs which cannot be recovered through your insurance provider. 

Laurelle St Jean
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Find Out If We Are A Good Fit

My passion in counselling is forming a connection where people feel accepted and challenged to grow in new and meaningful ways. It is a privilege to be a part of the brave and vulnerable experience of unpacking struggles and working together to build new and lighter ways forward. I view counselling as an opportunity to help people cope with the normal and extraordinary challenges of life, lessen suffering, and settle more comfortably within the present moment.